Great question. When designing AI interfaces for enterprise, I focus on three core pillars.
01 · Transparency — users must always understand what the AI is doing, its confidence level, and when it's uncertain. This means explicit state indicators, not just loading spinners.
02 · Progressive disclosure — start with the essential output. Let users drill into reasoning, sources, and alternatives on demand. Cognitive load management is critical in enterprise contexts.
03 · Error resilience — AI fails. Design for graceful degradation. Every AI action should have a clear fallback, an undo path, and a way to override.